Amazon Connect Conversational Interfaces Fundamentals

With Amazon Connect, you can build conversational interfaces so users can interact using natural language through voice or text. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect Conversational Interfaces. You will explore real-world implementation scenarios and identify the key considerations to provide natural, human-like interactive experiences for customers across multiple channels. You will also learn routing strategies and their implementation within the Amazon Connect contact center platform.