Free
Training
Amazon Connect Custom Contact Control Panel Fundamentals
With Amazon Connect, organizations can build custom agent applications tailored to their specific requirements. In this course, you will learn the benefits, typical use cases, and core concepts of building a Custom Contact Control Panel (CCP). You will explore real-world implementation scenarios and identify the key considerations to provide a consistent experience to your agents.
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Skill level:
Fundamental
Time required: 0 hour 50 minutes